The University of South Africa (UNISA) is one of the largest distance learning institutions in the world, with over 400,000 students. As a fully online university, effective communication and support are essential for student success. If you’re wondering how to contact UNISA for student assistance, this article gives you a full breakdown of the different contact methods, email addresses, support offices, and tips for getting fast responses.
Why Contact UNISA Student Support?
Students may need to reach out to UNISA for various reasons, including:
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Help with application and registration
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Resetting MyUNISA login credentials
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Assignment submissions or marks
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Exam inquiries
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Financial aid (NSFAS or bursary queries)
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Academic advice and qualification guidance
Whether you’re a new applicant, current student, or graduate, UNISA has dedicated channels to assist you.
UNISA Student Assistance Contact Details
📧 UNISA Email Addresses by Department
UNISA has specific email addresses for each type of query. Always include your student number in the subject line for faster assistance.
| Query Type | Email Address |
|---|---|
| General Enquiries | info@unisa.ac.za |
| Application Assistance | applications@unisa.ac.za |
| Registration Issues | register@unisa.ac.za |
| Admission Documents | apply@unisa.ac.za |
| MyUNISA Portal Issues | myunisahelp@unisa.ac.za |
| Assignments & Marks | assignments@unisa.ac.za |
| Exams | exams@unisa.ac.za |
| Financial Aid (NSFAS) | dsf-finaid@unisa.ac.za |
| Student Fees & Payments | susdepid@unisa.ac.za |
| International Students | international@unisa.ac.za |
| Library Services | library-enquiries@unisa.ac.za |
UNISA Contact Centre – Phone Support
If you prefer to speak to someone directly, contact the UNISA Student Communication Service Centre:
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Toll-Free (SA only): 0800 00 1870
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International: +27 11 670 9000
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Operating Hours: Monday to Friday, 8:00 AM to 4:30 PM (SAST)
Tip: Call early in the morning to avoid long wait times.
Online Support Platforms
MyUNISA Student Portal
Visit https://my.unisa.ac.za to:
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View modules, assignments, announcements
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Track applications and registration
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Contact lecturers directly
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Access learning materials and forums
UNISA Website Live Chat
You can sometimes find a live chat option on www.unisa.ac.za during peak registration and application periods.
UNISA Mobile App
Download the UNISA app (available for Android and iOS) for:
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Application tracking
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Timetables and exam details
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Communication with support staff
UNISA Regional Offices – Walk-In Assistance
Although most support is offered online, UNISA regional centres provide limited in-person assistance. Visit only if absolutely necessary.
Major Regional Centres:
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Pretoria (Main Campus – Muckleneuk)
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Florida Campus
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Durban
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Cape Town
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Polokwane
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Bloemfontein
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Port Elizabeth
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East London
Find addresses and hours here: https://www.unisa.ac.za/locations
Tips for Contacting UNISA Effectively
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Always include your student number in the subject line and email body.
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Keep your message clear and specific – include full details and attach relevant documents.
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If you don’t get a reply in 5–7 days, follow up using the same thread.
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Avoid sending multiple emails to different departments for the same issue – it may delay responses.
Additional Support Channels
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UNISA Facebook Page: https://www.facebook.com/UnisaSouthAfrica
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UNISA Twitter/X Handle: https://twitter.com/Unisa
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Student Forums: Access through MyUNISA portal
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WhatsApp Groups: Often created unofficially by students for module support
Getting help from UNISA is simple if you use the right contact method for your query. With dedicated emails, a toll-free contact centre, and an online student portal, UNISA ensures that all students—local and international—receive the support they need throughout their academic journey. Make sure to save this guide so you always know how to reach the right people.
